Capability example
Connected customer operations
Create one governed customer record and carry it through engagement, opportunity, fulfillment, service, and analytics without disconnected handoffs.
Customer 360
Sales
Order / service
Insights
Microsoft ecosystem
Turn the Microsoft cloud into connected business capability
TIA Infotek designs, implements, integrates, governs, and supports Microsoft business applications, low-code automation, analytics, cloud integration, collaboration, and AI—connected to the wider enterprise landscape.
Business applications
Dynamics 365 + Power Platform
Data & analytics
Power BI + Microsoft Fabric
Cloud & integration
Azure services + APIs
Productivity & AI
Microsoft 365 + Copilot
Microsoft business applications
Dynamics 365
Connect sales, service, field operations, customer insight, and commercial processes through secure, role-based applications and governed customer data.
Dynamics 365 Sales and opportunity management
Customer Service, cases, queues, SLAs, and omnichannel workflows
Field Service work orders, scheduling, assets, and mobile execution
Customer Insights, segmentation, journeys, and customer context
Account, contact, activity, pipeline, and forecasting models
Dataverse security, business rules, processes, and data quality
Extensions, integrations, dashboards, and document automation
Implementation, enhancement, adoption, and production support
Low-code applications and automation
Power Platform
Build secure business applications, workflow automation, portals, data models, and agents with enterprise-grade governance, ALM, observability, and support.
Canvas and model-driven Power Apps
Power Automate cloud flows, approvals, notifications, and orchestration
Dataverse tables, relationships, security, and business logic
Power Pages for secure external experiences
Copilot Studio agents and governed conversational workflows
Standard, premium, custom, and API-based connectors
Solution architecture, environment strategy, ALM, and CI/CD
DLP, security roles, monitoring, adoption, CoE, and support
Capability example
Digital intake-to-resolution workflow
Replace email and spreadsheet handoffs with a governed application, automated routing, approvals, SLA visibility, communications, and operational reporting.
Digital intake
Dataverse
Automate + approve
Resolve + report
Data, analytics, AI, and cloud integration
Power BI, Fabric & Azure
Create a governed data foundation that connects operational systems to trusted analytics, scalable integration, automation, and responsible AI scenarios.
Power BI semantic models, dashboards, reports, and self-service analytics
Microsoft Fabric, OneLake, lakehouse, warehouse, and data engineering
Data ingestion, transformation, orchestration, and quality controls
Row-level security, gateways, lineage, deployment, and governance
Azure API Management, Logic Apps, Functions, and Service Bus patterns
Application, data, event, batch, and partner integrations
Monitoring, error handling, replay, reconciliation, and support runbooks
Copilot and AI enablement grounded in governed enterprise data
Capability example
Operational data to executive insight
Ingest and govern data from Microsoft, Oracle, cloud, and legacy platforms, then deliver trusted operational and executive reporting with controlled access.
Source systems
Fabric + OneLake
Semantic model
Power BI + AI
Collaboration and productivity
Microsoft 365 & SharePoint
Improve how teams capture information, collaborate, manage documents, automate work, and adopt AI while preserving security, ownership, and lifecycle governance.
SharePoint Online information architecture, sites, lists, and libraries
Teams-enabled collaboration and operational workflows
Microsoft Lists, Forms, approvals, and document processes
Microsoft Graph and Microsoft 365 integration
Permissions, sharing, retention, and information governance
Knowledge management and searchable business content
Microsoft 365 Copilot readiness, adoption, and responsible use
Migration, enhancement, training, and production support
Capability example
Governed digital workplace
Connect content, collaboration, approvals, notifications, search, and AI assistance around a clear ownership and information-governance model.
Capture
Collaborate
Automate
Govern + discover
Published Microsoft project profiles
Capabilities backed by concrete delivery scenarios
These anonymized profiles preserve the Microsoft project examples previously published by TIA Infotek. Customer and sensitive implementation details are intentionally withheld.
Manufacturing
Connected production operations
Power Apps • Power Automate • Azure integration • Power BI
Reported 30% reduction in production time and 90% decrease in data-entry errors.
Financial services
Modern analytics foundation
Microsoft Fabric • OneLake • Power BI • Automated pipelines
Reported 85% reduction in reporting time with stronger data consistency.
Healthcare
Connected customer and clinical workflows
Dynamics 365 • Power Apps • Teams • Azure security
Reported 40% improvement in communication and 25% reduction in administrative work.
Retail
Omnichannel customer operations
Dynamics 365 Commerce • Power Apps • Power BI • Azure
Reported 20% increase in customer satisfaction and 15% reduction in inventory costs.
Start with the decision in front of you
Bring us the landscape, the constraint, and the outcome.
We’ll help shape a focused assessment, roadmap, implementation, or support engagement.